Units are individually wired and checked for
temperature before packaging. They are built tough,
to withstand considerable abuse. We stand behind
our design and workmanship.
Warranty and Troubleshooting Tips:
The Purple-Days Diffuser is warranted for three years.
If it ever fails to make vapor, when provided with the
appropriate power, we want to know.
Defects in material and workmanship are warranted.
Abused units (broken power jacks etc.) will be charged
repair fees and shipping charges, contact us for return authorization.
We don't manufacture the wall supply or car cord. They are
high quality, factory tested, and warranted for 90 days by
the maker. We test them again at our facility. They leave
here in full working order. If the wall power supply fails
within 90 days of your purchase we will replace it. If the wall
wart is warm the power supply is good. If a transformer has
actually failed, we will gladly replace it,during the warranty
period. Broken power cords, plugs and power jacks are
not covered under warranty. They are broken, not defective.
If you return the PD and power supply: and the cord, plug or
power jack have been damaged you are responsible for that
damage and can replace the power supply or have the jack
repaired at your discretion. Return shipping is your responsibility*.
If you have broken the PD power jack we replace those for $35*
including return shipping to you. It's an extensive repair.
Car cords are nothing more than that, a cord, if one fails you
may expect the same warranty as the power supply. Fuses are
not a warranty item, and if you blow two stop and
contact us. Replace only with the same style and rating fuse.
Troubleshooting Tips:
If a unit is not heating and you have checked connections at the wall and the unit: Check
that there is power to the outlet. Is a wall switch thrown or breaker tripped? Use another
electrical appliance to assure that you have outlet power. Power but no heat: There is very
little to go wrong inside a Purple-Days and the same is true for the simple AC to AC
induction transformer supplied for North America (is it warm?). In almost every case it is a
damaged cord or plug. If the wall supply isn't working use the car adapter to troubleshoot;
plug the PD into the car adapter then into the car outlet, make sure the red LED is lit to
indicate power and a good fuse. Check for heat after a ten to 15 minute period. It will not
be up to full temperature that quick but you will soon know it the unit is working. Car
adapter failed? Check the fuse then use wall power supply to do the same sort of check. No
luck at all? Odd, contact us for further instructions, after doing all the troubleshooting you
can. You can usually find the problem quite simply.
NEVER attempt to open or MODIFY the Diffuser Unit or it's AC Adapter. Refer all
service to Purple-Days.com
Units require about 30-40 minutes to reach minimum operating temperature
and will not function before a proper warm-up. They may be left on 24/7
for enjoyment anytime. A unit uses less than the power of two 4 Watt night-lights.
To lower your carbon footprint and have the unit ready in the morning an inexpensive
timer works well.
temperature before packaging. They are built tough,
to withstand considerable abuse. We stand behind
our design and workmanship.
Warranty and Troubleshooting Tips:
The Purple-Days Diffuser is warranted for three years.
If it ever fails to make vapor, when provided with the
appropriate power, we want to know.
Defects in material and workmanship are warranted.
Abused units (broken power jacks etc.) will be charged
repair fees and shipping charges, contact us for return authorization.
We don't manufacture the wall supply or car cord. They are
high quality, factory tested, and warranted for 90 days by
the maker. We test them again at our facility. They leave
here in full working order. If the wall power supply fails
within 90 days of your purchase we will replace it. If the wall
wart is warm the power supply is good. If a transformer has
actually failed, we will gladly replace it,during the warranty
period. Broken power cords, plugs and power jacks are
not covered under warranty. They are broken, not defective.
If you return the PD and power supply: and the cord, plug or
power jack have been damaged you are responsible for that
damage and can replace the power supply or have the jack
repaired at your discretion. Return shipping is your responsibility*.
If you have broken the PD power jack we replace those for $35*
including return shipping to you. It's an extensive repair.
Car cords are nothing more than that, a cord, if one fails you
may expect the same warranty as the power supply. Fuses are
not a warranty item, and if you blow two stop and
contact us. Replace only with the same style and rating fuse.
Troubleshooting Tips:
If a unit is not heating and you have checked connections at the wall and the unit: Check
that there is power to the outlet. Is a wall switch thrown or breaker tripped? Use another
electrical appliance to assure that you have outlet power. Power but no heat: There is very
little to go wrong inside a Purple-Days and the same is true for the simple AC to AC
induction transformer supplied for North America (is it warm?). In almost every case it is a
damaged cord or plug. If the wall supply isn't working use the car adapter to troubleshoot;
plug the PD into the car adapter then into the car outlet, make sure the red LED is lit to
indicate power and a good fuse. Check for heat after a ten to 15 minute period. It will not
be up to full temperature that quick but you will soon know it the unit is working. Car
adapter failed? Check the fuse then use wall power supply to do the same sort of check. No
luck at all? Odd, contact us for further instructions, after doing all the troubleshooting you
can. You can usually find the problem quite simply.
NEVER attempt to open or MODIFY the Diffuser Unit or it's AC Adapter. Refer all
service to Purple-Days.com
Units require about 30-40 minutes to reach minimum operating temperature
and will not function before a proper warm-up. They may be left on 24/7
for enjoyment anytime. A unit uses less than the power of two 4 Watt night-lights.
To lower your carbon footprint and have the unit ready in the morning an inexpensive
timer works well.
| 3 Year Warranty |
!-- Site Meter -->
Info@purple-days.com
Contact Us
| Units for sale on E-Bay, Craig's List etc. (or anywhere other than Purple-Days and VapeNow.com) are considered used. We will honor ALL stated warranties and provide customer support ONLY to the ORIGINAL purchaser who purchased units directly through either Purple-Days.com or VapeNow.com. |
tm
Purple-Days.com
 |
| Click pictures to navigate |
 | |  | |  | |  | |  | |  | |  | |  |